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Shipping/Account Questions

Marketplace Orders

Canadian Orders If you've purchased a classic or snack subscription order along with marketplace items your marketplace items will ship seperately to ensure you receive your orders as soon as possibl…

Updated by Carnivore Club Support

How do I cancel my Subscription?

IMPORTANT INFORMATION ABOUT YOUR SUBSCRIPTION Your subscription will automatically renew each month unless and until you cancel it. We will charge the credit card you used to create your monthly rene…

Updated by Carnivore Club Support

Why is there no movement on my tracking code?

CANADIAN ORDERS Please allow at least 24 hours for a tracking code to start showing updates. Our orders typically ship out of ONTARIO so for west and east coast orders please allow 5-7 business days…

Updated by Carnivore Club Support

When will my Marketplace order ship?

All marketplace orders will be shipped within 5-7 business days from the order date.

Updated by Carnivore Club Support

When do Subscription orders ship?

The way ordering with Carnivore Club works is that all subscription box orders placed during the current month will be shipped during the first full week of the following month. For example, if your…

Updated by Carnivore Club Support

I received the wrong box and/or contents.

Please forward a picture of box contents and menu card complete with order number to [email protected] to arrange return shipping label. Once product is returned we will send out replacement b…

Updated by Carnivore Club Support

How do I cancel my recurring Amazon Subscription?

Since you’re signed up with a Subscribe with Amazon subscription service, you would have to cancel the Subscription through your Amazon account itself in the “Your Memberships and Subscriptions” sect…

Updated by Carnivore Club Support

Where is my tracking? I haven't received my tracking number yet.

Tracking information is sent by email at the same time the shipping label is created for an order to indicate that it is being prepared for shipment. To find your tracking number online, follow the s…

Updated by Carnivore Club Support

Where is my order? When do boxes ship?

All Subscription orders placed during the current month will be shipped during the first full week of the following month. For example, if you placed your order on on July 10 th , your box would ship…

Updated by Carnivore Club Support

I would like to be a supplier. What do you look for? How do we get in contact?

We're always looking for new artisans to promote to our Club Members. The most important requirement is that you have a unique product selection and that your products are shelf stable. If you're int…

Updated by Carnivore Club Support

My order has not arrived. Where is it?

**Just Kidding You should have received a tracking number with the delivery window information sent to the email you have provided on account. To find your tracking number: Please log-in to your acco…

Updated by Carnivore Club Support

Where can I add my personalized gift message?

Please be sure to add your personalized gift message at the bottom of the Delivery Information section when going through checkout!

Updated by Carnivore Club Support

My box was returned to you by the delivery service! Now what?

If your package is returned to us please email us with order / tracking number and alternate confirmed mailing address and we will get your box out to you ASAP. We will not resend to the same address.

Updated by Carnivore Club Support

Where is the rest of my stuff?

Canadian Orders If you've ordered multiple items and you've only received some of your stuff, the rest of your order may be arriving seperately. Typically if you've ordered a classic or a snack subsr…

Updated by Carnivore Club Support

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